Hospital Solves Problem with Crashing Terminal Servers

Tahoe Forest Hospital

Tahoe Forest Hospital was looking for a solution to help relieve the problem of crashing terminal servers due to print driver conflicts.

“In a vender diverse printer environment, we often see print drivers overwriting each other, and sometimes from even the same manufacturer. The result is that often the computer systems would hang or crash when someone prints, requiring IT intervention to either restart the service or the server.”
Spin Shaffer, IT Infrastructure Manager

Solution – Read more about how Spin overcame his printing challenges

“Using ThinPrint as the virtual driver eliminated that driver overwriting issue and thus led to stability of our terminal server/Citrix environment.”

Tahoe Forest Hospital installed ThinPrint into its infrastructure 6 years ago and currently has 1000 ThinPrint users. With Tahoe Forest Hospital using Citrix XenApp and thin clients, ThinPrint was easy to integrate into their current IT infrastructure.

Tahoe Forest Hospital has about 9/10 of its employees working on virtual desktops. With ThinPrint, employees are able to access the correct printer as easily as they could on their physical desktops.

Since ThinPrint was installed “we have moved from a Microsoft TS environment to a Citrix managed TS environment.” ThinPrint has provided a stable solution and prevents servers from crashing, making employees and admins happy. ThinPrint has eliminated driver conflicts, saving on unnecessary administrative overhead and eliminated unstable print processes for Tahoe Forest Hospital.

ThinPrint offers simplified print management that is easy to administer. “We now have a smooth printing experience established. I am very satisfied with ThinPrint and the stability it has given Tahoe Forest Hospital.”

“ThinPrint has provided server stability in our printing environment, helping to save time and increase productivity.”

Facts:

  • Industry: Healthcare
  • Solution: ThinPrint
  • Environment: Physical & Virtual Desktops, Citrix XenApp

ABOUT TAHOE FOREST HOSPITAL:

Tahoe Forest Hospital was founded on philanthropy and through continued generous community support, the region‘s only health system is able to offer a wide variety of programs and services. Tahoe Forest Hospital is a not for profit rural health care facility and designated Critical Access Hospital. It is fully accredited by the Healthcare Accreditation Facilities Program and licensed by the State of California Department of Health Services.

www.tfhd.com