Simply Better Enterprise Printing
Test ThinPrint products with full functionality for 30 days free of charge and purchase them conveniently here in our online shop.
Frequently Asked Questions
Ordering and payment
Do I need to register to make a purchase in the ThinPrint Online Shop?
Registration is necessary in order to purchase ThinPrint products.
What payment options are available?
You can choose between the following payment options: credit card payment using Visa, MasterCard, and American Express, or payment via SEPA direct debit (throughout the SEPA area).
The ordering process was successfully completed a while ago, but I did not receive an order confirmation by e-mail. What should I do now?
If you cannot find an order confirmation from Chargebee in your e-mail inbox, despite a longer waiting time, please check your junk mail folder as well. If the e-mail is there, please add Chargebee to your list of trusted contacts. If you do not receive a confirmation within 24 hours, please contact us by e-mail at [email protected].
When will I receive the license keys for the purchased products?
Once your payment has been successfully registered, you will receive an e-mail with the license keys corresponding to your order on the next business day.
When will I receive my ordered hardware?
We ship ordered hardware as soon as possible, usually the next business day. Of course, we will keep you updated on the shipping status of your order.
How can I return ThinPrint hardware?
Are you experiencing issues with the ThinPrint Hub and would like to exchange it or cancel your subscription? In this case, you can fill out the form and send the Hub to your nearest ThinPrint branch.
Activation and administration of your licenses
Where can I view, manage, and activate my license keys at any time?
The ThinPrint Enterprise Portal serves as control center for your License management. You are able to view and activate licenses, place support requests, run software downloads and more. Everything related to your licenses can be controlled and managed there.
How do I gain access to the ThinPrint Enterprise Portal?
You will generally receive your login details for the ThinPrint Enterprise Portal within 24 hours (on working days) after payment has been successfully confirmed. Please note that we require a personalized, company-related e-mail address (e.g., [email protected]). Group accounts like "admin," "IT," or "info@" and accounts from free e-mail providers such as Hotmail, AOL, Yahoo or similar are prohibited due to data protection reasons.
How do I activate my licenses?
In order to activate your licenses, please log in to the ThinPrint Enterprise Portal. On the homepage, you will find an overview of all your ThinPrint licenses. Select the licenses you want to activate and use the option "Request activation for selected license(s)." Your activation request will be sent to the ThinPrint team, which will then send you an e-mail with the activation keys. Please note that demo licenses cannot be activated. Learn more about license activation.
How long does it take to activate my license?
Typically, you will receive your activation key(s) on the day of your activation request, and within 24 hours at the latest (on working days).
Can I use my purchased licenses without activation?
Yes. Your licenses are available without activation for the first 30 days upon initial entry into the License Manager of the software. Therefore, immediate activation after the purchase is not required. To avoid the risk of any downtime after these 30 days, we recommend you activate your license before this period ends.
Is my license fully functional even without activation?
Yes. You can use your software within the first 30 days even without an active license. Therefore there are no restrictions if, for example, you plan to purchase your licenses on a weekend or during holidays, on which no license activation is available, and to implement them in your productive environment.
Does the time of activation affect the validity of the Update and Support Services?
The date of the license activation does not affect the expiration date of acquired Update and Support Services. This depends solely on the date of purchase of the licenses.
How can I extend the service-duration of my license(s)?
ThinPrint licenses are available as an annual subscription and renew automatically. As a customer, you do not need to do anything to extend the duration of your license(s). Upon receipt of your invoice, we will send you the latest subscription keys.
How can I cancel my ThinPrint subscription?
The cancellation period is 6 weeks (42 days). You can independently cancel your subscription at the end of the respective term. You can find the link to manage your subscription on your invoice and in the associated e-mails.
North and South America: thinprintinc.chargebeeportal.com
Europe, Africa, Asia, Australia: thinprintglobal.chargebeeportal.com